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Customer Care

Thank you for purchasing our products.


We at Next Factor aim to provide consumers with great quality and affordable products for you to enjoy your adventures with.

To assist you in enjoying your new product for a longer period , the guide below would allow you to rectify any problems should it arises.

Step 1:

 -Email [email protected] and provide the following details: - Name - Contact number - Delivery address - Product purchased ( Image of item faulty eg - Buckle.


Step 2:

Upon confirmation, a mailing address will be provided. Alternatively , you made drop of your product at our showroom and authorized resellers.


Step 3:

Faulty products must be delivered in its original packaging (including accessories, manuals, and documentation) to Next Factor Singapore. Delivery costs covered by customer.

What is not covered by warranty

Normal wear, abrasion, misuse, alteration, abuse, taking apart of the product, or improper washing and drying are not covered. This warranty does not cover damage caused by improper care, accidents, prolonged UV exposure, or the natural breakdown of certain materials over long periods of time. Next Factor will not be liable for incidental or consequential damages. 


Limited Warranty. Next Factor Pte Ltd. ("NF"), to the original owner ("Owner"), under intended use and maintenance, warrants the enclosed product ("Product") to be free from defects in materials and workmanship for the life of the Product. No warranty against defects in materials and workmanship will apply if Product is (i) altered in any way, (ii) used for purposes inconsistent with Product’s intended purpose or design, or (iii) improperly maintained. Warranty will furthermore be voided where Owner/user (i) failed to follow Product instructions or warnings or (ii) subjected Product to misuse, abuse, or neglect During the warranty period, original Product parts determined by Next Factor to be defective in materials or workmanship will be repaired or replaced as Owner’s sole remedy. Next Factor reserves the right to replace any discontinued product with a new product of comparable value and function. A returned product deemed irreparable becomes the property of Next Factor and will not be returned. An official receipt will be required as proof of purchase. Warranty claims which do not fulfil the steps above will not be processed due to missing information.


We provide wholesale and custom orders based on your requirements.

As well as on site pop up booth request.

Do send us an email for your inquiry.

[email protected]


​- Credit / Debit Cards & NETS

- Offline Payments

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