Frequently asked questions
Do you offer online orders and delivery?
Pick up or delivery?
For orders under $50 we charge a 10% picking & packing fee, while orders $50 and over attract a flat $5 fee. You can pick your order up at any time during our opening hours:
Launceston store: 9am - 6pm Monday - Friday, 9am - 3pm Saturday
You are also welcome to organise your own courier service.
For more information please visit our Online Orders & Delivery page.
Are your stores open?
Yes we are still open!
Due to COVID19 we have temporarily changed our Hobart store's open hours to 9am - 5pm, Monday - Saturday (closed Sunday and public holidays). This is to protect and support our hardworking staff, and also respect social distancing recommendations.
Do you serve food?
We are a natural and organic food store that sells shelf and fridge lines, fresh produce and offers bulk food shopping. Our deli serves takeaway only slices and sweet treats. Our deli in Hobart also offers take-away Summer Kitchen pies (not heated), fresh salads, dips and hot soup (seasonal only). Most options are gluten-free, vegan, dairy-free and refined sugar-free. Unfortunately we no longer serve food in a seated area - we offer take-away only.
How do I make a wholesale enquiry?
The Eumarrah Warehouse handles wholesale enquiries and sales, which are classified as:
- Businesses buying commercial quantities for re-sale, education or manufacturing (eg. shops, cafes, restaurants, schools, co-ops)
The Warehouse can be contacted on 03 6273 9511 or firstname.lastname@example.org
For any enquiries on orders smaller than this, please contact your nearest Eumarrah retail store.
What are Eumarrah stores doing to prevent the spread of COVID-19?
Eumarrah is committed to assessing and adapting our approach daily for the safety of our team and our community to minimise the spread of COVID-19.
Our stores have implemented preventative measures to our shopping experience as requested by the Australian Government and World Health Organisation. These changes are to prevent and slow the spread of this virus. Please remember to practice the highest level of personal hygiene all the time, not just while shopping with us.
Our team are practicing the highest standards of hand hygiene. All surfaces, fixtures and shopping baskets are continuously disinfected and our scoops are thoroughly washed frequently throughout the day. We ask that you bring only clean jars and containers to refill. It is a condition of entry to use the hand sanitiser provided when entering our stores, and cotton gloves are also available for your use. If you would prefer to wash your hands on entry, please ask a member of our staff.
We have actioned social distancing between our team and customers. If the store reaches maximum capacity, we will ask you to wait outside until another customer leaves. We also ask that you respect the advised 1.5m distance between yourself and others while instore, especially while in queue.
SELF SERVICE SAFETY
The relationship between self-service and COVID-19 is an area that we have considered. The method of transmission of COVID-19 is through respiratory droplets produced when an infected person coughs or sneezes. These droplets can be inhaled or they can land in your eyes or mouth. This is the main method of infection. Or the droplets can land on a surface. If it is a hard impervious surface (eg, a can of tomatoes, or a bottle of sauce) the virus can remain viable for 3 days under normal conditions. If it is an absorbent surface (eg, cardboard) it lasts only about 24 hours. Virus viable duration on different foods has not been tested, however it is likely to be short given that most foods are porous.
> A third vector of transmission could be cross-contamination from staff touching customer containers, though this is not very different from touching ordinary pre-packaged grocery lines. This is why staff sanitise their hands and the scale between each customer transaction.
Anyone still concerned about food safety could either wait a couple of days before consuming food or they could heat it at 65C for 3 minutes to ensure there is no viable contamination. Alternatively we offer a contactless Online Order (via email) & Delivery service.
We are offering online orders via email and statewide delivery. This helps those customers who are unwell, social isolating or prefer to not enter the store. Please refer to our Online Orders & Delivery page for more information.
During this time we would prefer you to pay cashless, if you can.
We ask that everyone be patient during this challenging time. Our staff are doing an amazing job and we ask for understanding and kindness.
We thank-you for your understanding and respect of the measures we have taken to protect both customers and our staff, and for your support of our business at this challenging time.
Do you offer gift vouchers?
Yes we have Eumarrah Gift Vouchers available to purchase in-store or over the phone. The amount can be as little or as much as you like! The perfect gift for someone special.
How can I work for Eumarrah?
All our job vacancies are advertised on our Facebook pages and on job sites (Seek). Please keep an eye out for any positions available and how to apply.
Where does the name Eumarrah come from?
Before calling the business ‘Eumarrah’ we had good discussions with the Tasmanian Aboriginal community, who were very happy for this forgotten bit of Tasmanian history to be told.
Where are your stores located?
We are based in Tasmania, and have a store in Hobart, and also a store in Launceston.
Eumarrah Natural & Organic Food Hobart - 39 Barrack Street, Hobart, Tasmania
Eumarrah Natural & Organic Food Launceston - 54 Frederick Street, Launceston, Tasmania